Help Centre
Gambling should stay fun, and our tools are there to keep it that way. For outside help, contact groups such as the Responsible Gambling Council, Kindbridge Behavioral Health and Gamblers Anonymous, or add blocking software like Gamban or GamBlock to your devices.
How are the games kept fair?
Every title is made by established studios. Each random number generator and payout rate is verified by independent testing labs. We run the certified build of each game, so outcomes are random and we cannot alter them.
Do you charge fees?
Funding your account and cashing out cost nothing on our end. Your bank or payment provider may add its own charges, so ask them if you're not sure.
How does the loyalty programme work?
Halifax Rewards earns you points on each dollar wagered, and the points lift you through tiers from Bronze to Black. Reach higher tiers to unlock a weekly bonus back as well as birthday rewards.
How does the welcome offer wagering work?
Down overall once your opening 24 hours are over? Claim up to C$500 back as bonus funds. Wagering is 1x, the bonus lasts 7 days, and the minimum deposit is C$5.
Who can play, and from where?
Players must be aged 19+. Accounts are available only in Canadian regions where online casino games are lawful, and every deposit triggers a fresh location check.
How can I cap my deposits or session time?
Open the responsible gaming section of your account to add deposit, wager or stake limits and switch on time alerts. Lower limits apply immediately, while higher limits start after 24 hours.
Is a pause or self-exclusion available on my account?
Yes. A cooling-off break must be at least 24 hours long and is capped at six weeks. If that is not enough time, self-exclusion is the option to pick, or send us an email asking for the account to be closed and our team will handle it on your behalf.
What documents will you request, and when?
Deposits unlock after we check your location and identity (KYC), so photo ID and proof of address may be required. We may also request more documents later on, for example during extra checks before a withdrawal.
Your limits
- Limits on deposits, wagers and stakes
- Time alerts plus reality check reminders
- Cooling-off breaks that last a single day or stretch as far as six weeks, as you choose
- Self-exclusion or full account closure
- A quick self-test of your gambling habits
- KYC checks confirming who and where you are before every deposit
- Lower limits take effect straight away; higher limits wait 24 hours